FAQ
FAQ
Electric Love is a one-of-a-kind journey into the heart of electronic music. It’s where every beat resonates, every connection becomes unforgettable, and every moment pulses with energy.
Experience euphoric vibes with the world’s top DJs, indulge in fancy drinks and soul food, and immerse yourself in a festival unlike any other. Six stages invite you to explore a spectrum of soundscapes – from EDM and Hardstyle to Techno, Bass Music, and Hip-Hop.
Beyond the music, Electric Love offers summer sports, creative activities, barbecues, and a chance to dance the night away in a stunning location.
This is more than a festival – it’s the power of love. Feel it. Live it. Love every moment.
Electric Love Festival 2025 will take place from Thursday, July 3 to Saturday, July 5, 2025, as always at the iconic Salzburgring in the beautiful Fuschlsee region. Most of you will be arriving on Wednesday, July 2, 2025, to join the legendary F*ck Genres Warm-Up Party at Club Circus.
Head straight to the #ELF25 ticketshop and secure your summer highlight!
Electric Love offers a unique blend of EDM, Harder Styles, Bass, Techno, Tech House, and Hip-Hop. Switch between stages and genres to match your vibe!
Experience the Opening Ceremony on Thursday, stunning Sunset Headliners, top international and local acts, and the spectacular ELF Relive Show on Saturday.
The first artists for ELF25 have already been announced. Check them out now!
Electric Love 2025 tickets are available in the official ticketshop. VIP and comfort camping categories tend to sell out fast, so be quick and secure your tickets early!
To make sure that ticket scammers don’t have a chance, please only buy tickets from our official ticket service provider See Tickets GmbH / Paylogic.
Ticket shop: https://tickets.electriclove.at
Resale platform: https://resale.electriclove.at
If you have a single day ticket, it is a one-way ticket.
This means that you are only allowed to enter the infield once.
With a festival pass you can enter and exit the festival area as many times as you like!
Please note: CUPRA Platin VIP Lodge tickets are re-entry tickets!
The Electric Love Festival is open to all ages 16 and older. ✌🏻
Security personnel are required to check for compliance!
No one under the age of 16 will be admitted, even if accompanied by an adult or with parental authorization.
Attention: For access to the CUPRA Platinum VIP Lodge you must be 18 years or older! 🔞
ID will be checked at all camping and festival entrances, so always have your ticket and ID ready. -It is also important to personalise your festival pass (or single day ticket) correctly 😉.
You will receive your #ELF25 wristband at the entrance after your ticket is scanned.
If you’ve used Pre Top-Up, the amount will be automatically loaded onto your wristband once your ticket is scanned. At Electric Love Festival, all payments are cashless via your wristband!
You can have your tickets sent to the email address you used to purchase them at any time. Please check your spam folder! 📲
Here is the link: https://lostmyticket.electriclove.at
You can also access all your orders at any time by logging into our Ticket Shop.
Personalisations, re-personalisations or sales via our resale platform can also be processed via your account in the Ticket Shop.
If you have not received a ticket confirmation email after placing your order, your order has probably not been processed. -Simply try again
No 🚘
For security reasons, overnight stays in the car park are not permitted.
The car park will be guarded until the end of the event.
Want to make an Electric Lover happy? An Electric Love Ticket is the perfect gift – whether for Christmas, a birthday, or just to bring a smile to someone’s face! In the ELF Ticketshop, you’ll find tickets for every budget. Whether it’s Single Day Tickets, Festival Passes, VIP Festival Passes, Comfort Camping categories, and more – browse through and choose the perfect gift!
How does personalization work?
All personal tickets (such as Festival Passes, Warm-Up Tickets, Single Day Tickets, etc.) must be personalized to the person who will use them. But don’t worry – personalization doesn’t have to happen at the time of purchase! You can buy the ticket now and personalize it for the recipient after gifting. Please note that additional fees may apply for any later re-personalization.
An extra touch for giftin
Here you can find gift templates to download and print. Simply add your personalized message in Adobe Acrobat Reader or by hand, print it, and you’ll have a lovely gift ready to present! 😊
Important: The template is not a ticket and has no ticket value. Entry to the Electric Love Festival requires a personalized ticket, which you’ll receive after successful personalization.
For a more detailed guide, click here. Happy gifting! 🩷
Get your tickets for the Electric Love 2025 here 🔥
PS: Don’t forget the warm-up party on Wednesday, the 2nd of July 2025!
To ensure that ticket fraudsters don’t have a chance, please only buy tickets from our official ticket service provider Paylogic and at all Raiffeisen branches in Austria! 🎟️
Ticket store: https://tickets.electriclove.at
Resale platform: https://resale.electriclove.at
We provide the following payment options:
- Credit card (Mastercard, Visa)
- Paypal
- Apple Pay
- Google Pay
- Instalment payment
In our ticket shop you will find all information: https://tickets.electriclove.at
That’s no problem – you can have them resent to the email address you used when you bought the tickets. Please also check your spam folder! 😉
Here is the link: lostmyticket.electriclove.at
You can also access all your orders at any time by logging in to our ticket shop. 🫶🏻
Visit the link of the official resale platform!
- Select ticket & add to shopping cart*
- Create account & confirm email address
- Select payment method & complete order
*Price plus 10% service fee
-> When purchasing via our official resale platform, your seller’s original ticket will be deactivated and you will receive a new order, including a new ticket and barcode!
CLEARING
= currently sold out
This means that tickets that are not paid for within the specified time will go back on sale after the clearing phase.
In the ticket store you will find all details about current clearings and the time.
However, if products are marked as “sold out”, they are already completely sold out and will no longer go into clearing
No, all tickets are fundamentally excluded from conversion and return.
If you are unable to attend the Electric Love Festival and wish to resell your ticket(s), you can do this via our official resale platform.
If you have any questions about your order in the ticket shop or about our resale platform, please contact our ticket provider Paylogic/SeeTickets directly.
Click here for their contact form. ✌🏻
Ticket refund insurance offers you a full refund if you are unable to attend the event due to injury, unexpected illness or similar.
If the ticket insurance has been purchased in the online ticket shop, the insurance conditions of Paylogic/SeeTickets apply.
In this case you can contact our insurance partner using the following contact form. 🫶🏻
In the ticket shop under “Orders” you will find an overview with the option to sell or re-personalise your tickets. 📲
Simply log in with the same credentials you used to place your order, and if the sale is successful, the proceeds will be credited directly to the payment method you originally used to place your order.
All personal tickets must be personalised correctly.
This means that those tickets will be checked together with your ID when you enter the festival. 🪪
Person tickets are:
- Single Day Ticket (Regular & CUPRA Platinum VIP Lodge)
- Festival Pass (Regular & VIP)
- Warm-Up Party Wednesday
- & The ORGANICS Beach
As soon as payment has been received via our ticket store, an e-mail with the link for personalisation will be sent to the purchaser.
The personalisation is then carried out by the festival visitor himself and the ticket is finally available for download. 🙌🏻
It is also possible to view the orders at any time by logging in to the ticket store again with the access data used to place the order. In this portal, under “Orders”, you can personalise, re-personalise or resell tickets via our official resale platform at any time.
If you have any problems with personalisation, you can contact us at any time at info@electriclove.at! 😊
No, everything should be personalised at the admission control. Otherwise there is no deadline 🧡
If you are still unsure who will be using the tickets, wait with the personalisation, so you avoid unnecessary effort and costs.
At the Electric Love Festival you only pay cashless with the ELF Wristband! 💰
You will receive your ELF Wristband upon entry to the festival site as soon as you present your ticket(s).
You can then easily top up your ELF Wristband with your desired amount in cash, by debit or credit card at our top-up parking spaces or online.
To avoid waiting times at the top-up stations, load your ELF Wristband with your desired amount in advance!
The amount will be automatically loaded onto your wristband when you enter the Festival site by scanning your ELF ticket.
You can get to the pre-top-up here
-> You always have an easy overview of your credit via the wallet in the Cashless portal. 💵
You are welcome to withdraw your remaining balance from the #ELF. 💗
#ELF24 Cashless Payout
#ELF23 Cashless Payout
Please note whether you would like to donate the money to projects or whether you would like to transfer your unused balance to your bank account.
The amount donated will be used to support projects such as Music Camp, Mindful Crew, Luisa ist hier or other projects sponsored by the ELF.
Be aware that withdrawals to countries outside the European Union may be subject to charges by the recipient bank. This may also apply to countries in the SEPA payment area.
No 😊
Camping and parking tickets do not require correct personalisation. The name on these tickets is not relevant for entry.
You can find out more about personalisation under ‘Personalisation’ in the FAQs
Yes, of course! 🚗
- Parking Basic Camping Ticket
- Parking Comfort Camping Ticket (automatically included with purchase)
There are plenty of parking spaces on site. Remember that every vehicle needs a parking ticket.
There’s even a 24/7 supermarket right on the campsite! 🏪
Among other things, hygiene articles, camping utensils, ice cubes, fruit, spirits, alcoholic drinks, non-alcoholic drinks and barbecue food are available at fair prices.
You can find lots of information about the supermarket in advance here.
Please note: You are of course allowed to bring your own food and drinks to the campsite.
However, please make sure that you do not bring your food in glass containers – glass is prohibited on the entire site!
out of love for the environment, waste should be disposed of correctly! 🗑️
All camping visitors will therefore be asked to pay a waste deposit of 10€ when purchasing their ticket.
– However, this deposit will be credited back to your wristband as soon as a full rubbish bag is handed in at the return points on departure. 🙌🏻
Tickets for our camping areas are required per person (not per tent or car).
You can only access our camping areas by showing a valid festival pass in combination with a valid camping ticket. ☀️
with the exception of the comfort camping
If you have a Basic Camping Ticket, you can visit your friends at the Caravan Camping and the other way round.
However, you can only stay overnight at the campsite you have booked.
But you are not allowed to visit the Comfort Camping Village, cause you only have access with a valid Comfort Camping ticket!
We ask for understanding, that it is not permitted to visit friends at the campsite without a valid camping ticket. 👯
Yes, of course! 🔌
But please only use these plugs for blow-drying hair, straightening or similar.
There are other options for charging mobile devices!
– No liability is accepted for theft or vandalism of any kind!
– The organiser accepts no liability for items taken to the campsite and left there.
– The organiser shall only be liable for damage of any kind suffered by visitors to the campsite if the damage was caused intentionally or by gross negligence on the part of the organiser or its representatives or authorised agents. Therefore, the organiser is not liable for personal injury or damage to property.
– The organiser accepts no liability for prohibited items confiscated by security personnel.
– After the end of the event or after the campsite has been closed, the organiser accepts no liability whatsoever in connection with visitors who are still at the campsite or who re-enter the campsite after it has been closed
We offer power plugs at the shower stations at Basic Camping. While we do not offer power directly at the camp site, we have the perfect solution for you: With the Travelbox Powerstation, your XXL power bank, you can get power directly at your tent!
What does the Travelbox Powerstation include?
+ 2x 230V socket
+ 4x USB connection
+ 1x cigarette lighter
+ Pick-up on site at the plug-in stand in the Marketplace at Basic Camping
+ Battery empty? Exchange it free of charge for a full power station directly at the Plug-in stand.
Attention: Not compatible for devices with more than 500 Watt continuous power (hairdryer, kettle etc.). Available to rent in the ELF25 ticket shop starting fall 2024.
– Access to the camping area only with valid Camping Ticket + Festival Ticket.
– Camping is only allowed in the designated areas
– No vehicles are allowed on the camping site
– An area of 5m² is available per person. If there are two of you, you have 10m² at your disposal, etc.
– Camping and pitching tents on the car park is prohibited.
– Party tents (pavilions) (max. 3x3m) are allowed in all camping areas until further notice.
– The instructions of staff and security personnel must be followed without exception.
– Marked paths must be kept clear at all times
– The digging of holes is prohibited.
– It is forbidden to burn or light campfires in the camping areas (Caravan, Basic Camping, Comfort Camping)
– Cooking and grilling with gas or charcoal is prohibited in the park and camping areas, especially in visitor tents
– The camping rules apply from the beginning of the set-up times for Electric Love, can be changed by the organiser at any time and end with the end of the dismantling after the Electric Love Festival.
– The security service has the right of domicile
– Failure to comply with these camping rules may result in a ban from the site and the loss of the right to enter Electric Love.
If you arrive at the Caravan Camping with an additional car or if you need a towing vehicle, please park these vehicles at the Basic Camping. 🚖
– In the caravan camping area, only vehicles with a permissible total weight of max. 3.5t incl. vehicle trailer may be parked.
– Vehicle + caravan must not be longer than 8m and wider than 3m in total.
– In the caravan camping areas, only motorhomes, caravans and folding trailers with towing vehicle and car coaches with built-in sleeping accommodation may be parked.
– Without exception, vehicles with built-in sleeping berths are permitted (e.g.: caravan, motor home, VW bus with built-in beds).
– The number of built-in sleeping berths must correspond to the number of persons travelling.
– In the caravan camping area, the erection of a maximum of one (1) additional awning, additional tent or pavilion per vehicle and badge directly next to the vehicle is permitted.
– Personal tents and sleeping in awnings / pavilions are prohibited.
– Normal cars must be parked in Basic Parking. An additional Basic Parking ticket is required for this.
– Caravans are only allowed in the Caravan Camping area.
– Caravan Camping is the only area on the site where built-in generators up to 5kW and built-in gas cookers are permitted.
– It is forbidden to burn or light campfires in the camping areas (Caravan, Basic Camping, Comfort Camping)
– Cooking and grilling with gas or charcoal is prohibited in the park and camping areas, especially in visitor tents
– In the caravan camping area, built-in generators up to 5kW are allowed (this does not apply to the other camping categories). Separate generators may not be taken along.
– In the case of gensets, sufficient ventilation must be ensured and the exhaust gases must be discharged in such a way that no ignition can occur.
– In case of very dry weather or other potential danger, the organiser may prohibit the use of aggregates due to e.g. possible fire hazard.
– Gas systems permanently installed in the caravans may be used if a valid gas certificate is not older than 2 years.
– 1 Caravan Vehicle Ticket is required per caravan.
– Each person in the Caravan Camping requires a Caravan Camping Ticket (Camping Tickets only valid in combination with Festival Ticket).
– The security staff has the permission to check the caravans at the entrance and during the festival time, even if they have already been parked at the caravan camping site.
– The house rules apply at the entire caravan camping area.
Caravan Camping is the only area on the site where built-in generators up to 5kW and built-in gas cookers are allowed.
Therefore, no electricity supply is offered at the Caravan Camping.
For safety reasons it is not permitted to sleep in tents and/or awnings at Caravan Camping. 💤
Friends from Basic Camping and Caravan Camping can visit each other! 👯♂️
However, overnight stays are only possible on the campsite you have booked!
& Without a valid camping ticket, a visit is not permitted in either case!
Our Comfort Camping Village is a dedicated camping area with many convenient advantages to make your camping experience as pleasant as possible. In total, there are 7 different categories of how you can spend your relaxing nights after partying all day.
Some advantages in a nutshell:
- Separate camping area
- Own entrance
- Own spacious sanitary facilities
- Own reception
- Small shop
- Own gastronomic offer
- Chill out area
- Parking ticket included
- Access to Basic Camping and Caravan Camping
Yes, you can!
A ticket for the Comfort Camping car park is included in your order for one of our Comfort Camping categories.
Please show this ticket at the entrance to the car park.
If you have ordered all the tickets for your group and your name is on all the camping tickets, this is not a problem. Comfort Camping tickets are not personalised, only the barcode on the tickets counts.
However, please make sure that all festival passes are personalised to the respective guests!
Many of our Comfort Camping categories are already equipped with a power supply. You can find details in the ticket description of your order or in the ticket shop.
The Comfort Tent for 2/4 does not include power supply. However, you can rent a Travelbox Power Station at the Basic Camping area. The Lotus Belles come with a 4-socket power strip, and the Huts have 4 power outlets. All other tents are equipped with a single 230V power connection. Multiple socket adapters are not allowed, and high-power devices like hair dryers are prohibited.
In addition, we will provide the possibility to set up a power supply for charging your mobile devices at our Comfort Camping reception.
You can only visit the Comfort Camping Village with a valid Comfort Camping ticket. 🛖
However, you are welcome to visit your friends in the caravan or basic camping with your comfort camping ticket.
The festival takes place in the Fuschlsee region in the beautiful Salzburg Lake District, close to the historic city of Salzburg, on the Salzburgring. 🇦🇹📍
You can find travel information here https://electriclove.at/en/info/travel
Also have a look at Google Maps! 🗺️
If you are travelling by car, please don’t forget your parking ticket! 🎟️
Car parks: These are temporary traffic areas, where uneven ground, bumps and other obstacles may occur. You should therefore drive slowly and with increased caution. 🚙
For safety reasons, it is not permitted to spend the night in the car park. 🚫
Kiss & Go: If you are travelling to the Electric Love Festival, you can get out at the designated Kiss & Go points. Please note that parking is prohibited there.
CUPRA Platinum VIP Lodge: The access to your own CUPRA Platinum VIP Lodge car park will only be possible with a parking ticket valid for the day. If you are travelling by taxi or are being taken by a friend, please show your admission ticket at the CUPRA Platinum VIP Lodge entrance.
& as soon as you approach the Salzburgring, please follow the traffic guidance system 😉
The Electric Love Festival welcomes all Electric Lovers to our Colorful Playground!
We kindly ask visitors with disabilities to purchase tickets for Electric Love Festival independently through our official ticket shop. Please note that our various VIP categories are not accessible.
If you require a companion due to limited mobility, we offer a complimentary ticket of the same category as yours and a parking ticket for your companion, provided you have a disability degree of 50% or more. Please fill out this form to request tickets for your accompanying person. You will get all information regarding accessibility via e-mail!
Please note that we can only provide tickets for your companion from categories that are not sold out. Please don’t forget to upload your disability ID.
Barrier-free access to the festival grounds, is only possible through our CUPRA Platin VIP Lodge Parking. If you require barrier-free access, the festival grounds can be accessed with a combination of a Festival Pass and CUPRA Platin VIP Lodge Parking. Please contact us at info@electriclove.at if you require barrier-free access.
Throughout the entire festival grounds, dedicated toilets are available at all sanitation stations, some of which can also be locked with a Eurokey. The exact locations will be indicated on our festival map, which will be published shortly before the event.
Feel free to contact us at info@electriclove.at with any questions or concerns you may have about attending the Electric Love Festival.
We will do our best to process all requests as quickly as possible.
At the Electric Love Mainstage, a wheelchair platform with a glass front will be set up. Here, you can be right in the party without any visual obstruction. To ensure controlled access, please always have your disability ID with you on site to present to our security personnel if needed. The exact location of the wheelchair platform will be indicated on our festival map, which will be published before the event.
Be the first to hear about special highlights, exclusive content and important festival information!
Features:
- Year-round News & Announcements
- Line-Up & Artists
- Festival Information
- Security messages during the event
- Cashless Payment Information
- Own ticket wallet for all your tickets
- FAQ
- and much more…
The Electric Love app keeps you up to date with announcements and updates on artists, stages, activities, tickets and much more.
Whether it’s the current line-up, the timetable or the weather – the app keeps you up to date with useful push notifications.
Download the app for Apple and Google here: https://app.electriclove.at
You can book your regular ELF Hotel under this link: https://elf.thetravelbirds.at/2025
For the VIP Travel Experience we kindly ask you to follow this link: https://elf.thetravelbirds.at/vip
You must be at least 18 years old to make a booking at an ELF Hotel.
ELF Hotels:
H+ Hotel**** located directly at Salzburg’s main station.
Hyperion***** in the old town of Salzburg, where you also have the option to upgrade to a VIP Travel Package. For more details, please refer to our ELF Hotel overview. Furthermore, the following partner hotels can be booked: Imlauer & Bräu, Imlauer Hotel Pitter, Hotel Am Mirabellplatz, Hotel Jakob in Fuschl
ELF Hotels are reserved exclusively for Electric Lovers and offer you additional specials such as the Festival Wristband Exchange directly at the hotel, a Welcome Desk and many other surprises.
Partner hotels offer you comfortable accommodation with free breakfast but without the extra specials.
The H+ Hotel**** is located iright by the ELF shuttle and the Hyperion***** is just a few minutes by foot away. The partner hotels (excluding Hotel Jakob in Fuschl) are short walk away from the shuttle.
ELF Hotels cannot be canceled. In the event of cancellation or no-show on the day of arrival, 100% of the costs will be charged as a cancellation fee. For further questions please contact weare@thetravelbirds.at
Yes, if you want to explore the beautiful city of Salzburg after the Electric Love Festival, you are welcome to extend your stay at your hotel. Please contact weare@thetravelbirds.at for an extension.
The minimum stay requirement is 3 nights. Hotel packages are available exclusively with an Electric Love 2025 ticket.
